Privacy Policy for Mast Cell Care & Disclaimer
Last modified: 11/16/2024

This Privacy Policy (“Policy”) outlines how Mast Cell Care collects, uses, stores, and protects the information you provide when visiting our website or engaging with us on our social media platforms. It also applies to any tools or applications we offer through our website (collectively, “Website”), unless otherwise stated with a separate privacy policy.

Please note that this Policy does not apply to:

• Information protected by the Health Insurance Portability and Accountability Act (HIPAA), such as data submitted through our Patient Portal, which is governed by our HIPAA Notice of Privacy Practices.

• Information gathered offline (e.g., phone calls or in-person consultations).

• Third-party websites or applications accessible from our site, which are governed by their own privacy policies (see Social Media and Third-Party Links).

By using our website or engaging with us via social media, you agree to this Privacy Policy and our Terms of Use. If you do not agree with the terms, please exit the site immediately.

Children’s Privacy

Our Website is not intended for individuals under 18. If you are under 18, please do not submit any personal information to us. If we believe we have collected information from a child under 18, please contact us at information@mastcellcare.com.

Information We Collect

We collect various types of information through your use of the Website:

• Personal Information: This includes data that can identify you personally, such as your name, email, contact information, and IP address.

• De-identified Information: Data that does not identify you or could not reasonably be used to do so.

• Technical and Usage Data: This includes details about your internet connection, browser type, operating system, pages visited, and other usage data that helps us improve our Website.

• Service-Related Information: Information you provide when requesting services, signing up for newsletters, or participating in educational events, which may include personal data.

How We Collect Information

Information may be collected:

• Directly from you, such as when you fill out a form or communicate with us.

• Automatically through tracking technologies as you use our website.

Automatic Tracking Technologies

We use technologies like cookies and web beacons to collect technical data, which helps improve user experience, personalize services, and analyze usage patterns. This data also allows us to offer features like remembering your preferences for future visits. You can manage cookie settings through your browser preferences.

How We Use Your Information

Your information may be used for:

• Enhancing our services and Website functionality.

• Customizing content to your interests and preferences.

• Communicating with you about our services, updates, and educational content.

• Complying with legal obligations and improving security.

• Performing data analytics to enhance the Website.

Your Consent to Be Contacted

By submitting personal information through our Website, you consent to being contacted by Mast Cell Care, its partners, or related service providers. You may receive communication from us regarding your services or inquiries. If you do not wish to be contacted, please notify us.

Disclosure of Information

We may share de-identified information as allowed by law.

We may also disclose the information we collect or that you provide in the following ways:

• With individuals or organizations you have authorized to receive it;

• With our team and affiliated partners;

• With contractors, service providers, and other third parties who help support the operations of our Website or services. This may include sharing information with analytics providers, IT support, or customer service teams;

• In the event of a merger, sale, reorganization, or other transaction involving the transfer of some or all of our assets, including your personal information as part of those assets;

• To fulfill the specific purpose for which you provided the information;

• To ensure the safety of our users, services, and property, which may involve sharing data for fraud prevention or security purposes;

• Legal entities in cases of mergers or transfers;

• Third-party service providers for technical support or analytics (e.g., Google, Amazon, YouTube);

• For any other purpose we specify when you provide your information;

• At your request or with your consent.

We do not sell your personal information.

Social Media and Third-Party Links

Our Website may contain links to social media platforms or third-party websites. Please note that these are governed by their respective privacy policies, and we are not responsible for their practices.

Data Security

We implement measures to protect the personal information we collect. However, no system is completely secure, and we cannot guarantee the security of data transmitted over the internet.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

State Privacy Laws

While some states have additional privacy protections, our handling of personal information complies with HIPAA and applicable federal laws, so these state laws do not apply.

Changes to This Privacy Policy

We may update this Policy at any time, and all changes will be posted on our website. We encourage you to review it periodically to stay informed about how we manage your data.

Contact Us

If you have questions about this Privacy Policy, please contact us at information@mastcellcare.com